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Service Technician JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for following store locations:

• New Hampton
• Poughkeepsie

This position requires weekdays, weekends and some holidays. Full time seasonal position.

Duties and Responsibilities for Service Technician position include the following. Other duties may be assigned.

• Responsible for completing all service work assigned and provides focused customer service.
• Completes the assigned work schedule on a daily basis in the most efficient and effective way, that reinforces focused customer service.
• Communicates on a timely basis to the Customer Service Secretary if scheduled service call requires more time than allocated.
• Responsible for communicating with our customers in a professional manner at all times.
• Works with the Service Manager to ensure proper time and manpower is being allotted for service work upon posting of the weekly service schedule.
• Responsible for maintaining and organizing truck with necessary tools, parts, supplies and maintenance equipment to eliminate unnecessary down time and to complete the scheduled service/emergency calls.
• Maintains, cleans and organizes the service vehicle, parts department and service area to meet customer’s and management's expectations.
• Returns all non-stock equipment, parts and supplies at the end of the service day to their proper location.
• Maintains up to date maps, service checklists and other necessary service supplies and paperwork to properly complete work orders.
• Responsible for collecting properly on all work orders and for turning in completed paperwork at the end of each service day.
• Submits special order request following the special order procedure if parts or product needs to be ordered.
• Maintains and follows all HazMat, DOT, MSDS, NSPI, and OSHA guidelines for the safe transportation and handling of pool and/or spa chemicals.*
• Keeps management informed of any customer service/repair work not completed to the customer's expectation level.
• Attends and completes periodic training seminars and industry courses as made available by management.
• Expands product knowledge and remains current with service techniques and industry methods of repair and service.
• Performs general maintenance and clean up as delegated by management, including heavy labor, picking, shoveling, and operating power tools and equipment.
• Drives responsibly and follows local and state laws.
• Reports any status change in valid driver’s license.
• Follows the company handbook and all company policies and procedures and adheres to dress requirements as assigned by management.

Requirements:
Must have a valid Driver’s license.
Candidate should have mechanical ability - Plumbing or electrical knowledge a plus.
Must be able to lift and/or move up to 75 pounds.

Click here for a Job Application form

Assistant Service Technician JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store locations:

• New Hampton
• Poughkeepsie

This position requires weekdays, weekends and some holidays. Full time seasonal position.

Duties and Responsibilities for Assistant Service Technician position include the following. Other duties may be assigned.

• Responsible for completing all service work assigned and provides focused customer service.
• Completes the assigned work schedule on a daily basis in the most efficient and effective way, that reinforces focused customer service.
• Communicates on a timely basis to the Customer Service Secretary if scheduled service call requires more time than allocated.
• Responsible for communicating with our customers in a professional manner at all times.
• Responsible for maintaining and organizing truck with necessary tools, parts, supplies and maintenance equipment to eliminate unnecessary down time and to complete the scheduled service/emergency calls.
• Maintains and cleans all service vehicles to meet customer’s and management's expectations.
• Ensures that prior to the start of the day, all required tools, parts, maintenance equipment, and chemicals are on the service vehicle.
• Returns all tools, chemicals, parts, and paperwork at the end of each service day.
• Submits an order requisition through the Purchasing Department for all parts and products that need to be special-ordered.
• Responsible for maintaining proper paperwork, permits, vehicle logs, and safety equipment.
• Maintains and follows all HazMat, DOT, MSDS, NSPI, and OSHA guidelines for the safe transportation and handling of pool and/or spa chemicals.
• Responsible for adhering to all Royal Pools and Spas, Inc.’s policies and handling procedures for the application of pool and spa chemicals, installations and repair work.
• Responsible for continuing training and development in all aspects of pool and spa repair and maintenance.
• Attends and completes periodic training seminars and industry courses as made available by management.
• Expands product knowledge and service techniques by reading and studying industry journals and books.
• Responsible for general maintenance and clean-up as delegated by management.
• Adheres to dress requirements as assigned by management.

Requirements:
Must have a valid Driver’s license.

Candidate should have mechanical ability - Plumbing or electrical knowledge a plus. Must be able to lift and/or move up to 75 pounds.

Click here for a Job Application form

Warehouse Worker JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store location.

• New Hampton

This position requires weekdays, weekends and some holidays. Full time and part time available.

Duties and Responsibilities for Warehouse Worker Position include the following. Other duties may be assigned.

Provides Focused Customer Service in meeting and exceeding the customer’s and management’s expectations in the area of building maintenance and repair.

• Unload manufacturer’s vehicles and Royal vehicles.
• Stock warehouse
• Stock retail shelves/showroom
• Prepare & Deliver Transfers to other Royal Pools locations
• Clean, refuel and stock Royal vehicles accordingly
• Ensure stock is accurately located
• Turn all pick tickets into purchasing department
• Check received inventory prior to carrier’s departure for discrepancies, shortage and damage.
• Report any out of spec good in writing to shipper and purchasing dept.
• Maintains pools and pool area
• Cleans all outside filters related to any pools/spas
• Plants and maintains seasonal landscape
• Maintains outside grounds: weeding, trash pickup
• Waters plants and landscape inside and outside
• Maintains water level in pools and spas
• Cleans parking lots and maintains safety signs and parking signs
• Changes and maintains signs
• Vacuum outside pools
• Responsible and required to meet dress requirements as assigned by management.
• Responsible for general maintenance as delegated by management.

Click here for a Job Application form

Parts Representative JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store location:

• New Hampton

This position requires weekdays, weekends and some holidays. Full time and part time available.

Duties and Responsibilities for Parts Representative Position include the following. Other duties may be assigned.

Provides Focused Customer Service in meeting and exceeding the customer’s and management’s expectations in the area of building maintenance and repair.

• Ascertains make, year, and type of part required, inspects worn, damaged, or defective partto determine replacement, or advise customer of parts needed according to description of malfunction.
• Makes recommendations to customers of pool and spa parts, products, etc. for plumbing, filtration, heating and electrical needs.
• Discusses use and features of various parts.
• Reads catalog, brochure or computer for replacement part stock number and price.
• Determines if part or product needed by customer is readily available, on order, or needs to be special ordered.
• Fills customer orders from stock.
• Advises customer on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money.
• Receives payment or obtains credit authorization.
• Completes all customer transactions in the point of sales terminal based on company policy.
• Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Responsible and required to meet dress requirements as assigned by management.
• Responsible maintaining the cleanness of the parts room in a professional manner.
• Responsible for general maintenance as delegated by management.
• Responsible for both product and information transfer between the company's two service centers.

Click here for a Job Application form

Customer Service Representative JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following locations:

• New Hampton
• Poughkeepsie

This position requires weekdays, weekends and some holidays. Full time and part time available.

Duties and Responsibilities for Customer Service Representative Position include the following. Other duties may be assigned.

• Responsible for establishing and maintaining detailed filing system to ensure effective customer service follow through.
• Maintains complete files for recording customer's major purchases (above ground pools, spas, and repairs/sales proposals, etc.) with serial numbers and warranty information.
• Maintains files with customer and governmental agencies correspondence.
• Organize, maintain and electronically track all contracts and related documents.
• Ensure that the database system functions properly.
• Maintains customer information in POS and updates as necessary.
• Responsible for initiating all customer contacts relating to customer service issues, and generates the necessary information to facilitate efficient scheduling.
• Answers telephone in courteous and professional manner.
• The work orders that require a return visit are re-scheduled.
• Work orders that require parts orders for warranty or otherwise, are forwarded to the special order board/department.
• Responsible for coordinating and tracking all activities involved with customer service scheduling.
• Prepares correspondence for pool and spa winterizing and spring opening programs using computer driven lists generated by properly input service departments.
• Works with management to arrange service scheduling.
• Contacts customers to communicate service call information such as; site inspections, repair work, and delivering.
• Posts all work orders

Warranty work:

• Responsible for re-scheduling the warranty work in anticipation of arrival of parts
• Responsible for communicating all scheduling information to the customer.
• Completes necessary Vendor paperwork to ensure the expedient and proper processing of the warranty claim.
• Forwards the returned warranty product, with Royal’s WO and vendor paperwork attached, to the inventory department.
• Closes the work orders out once Comptroller alerts CSS of the arrival of the vendor payment.

Requirements:
Computer skills a must.
Pool industry knowledge is a plus, but not required.
Sales experience is a plus.
Position requires working alternate Saturdays.
Work will be mostly phone oriented, but there will be some face to face interaction, so a neat clean appearance is required.
All office clerical functions are part of this position.

Click here for a Job Application form

Customer Service Representative JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store locations:

• New Hampton
• Poughkeepsie

This position requires weekdays, weekends and some holidays. Full time and part time available.

Duties and Responsibilities for Customer Service Representative Position include the following. Other duties may be assigned.

• Responsible for establishing and maintaining detailed filing system to ensure effective customer service follow through.
• Maintains complete files for recording customer's major purchases (above ground pools, spas, and repairs/sales proposals, etc.) with serial numbers and warranty information.
• Maintains files with customer and governmental agencies correspondence.
• Organize, maintain and electronically track all contracts and related documents.
• Ensure that the database system functions properly.
• Maintains customer information in POS and updates as necessary.
• Responsible for initiating all customer contacts relating to customer service issues, and generates the necessary information to facilitate efficient scheduling.
• Answers telephone in courteous and professional manner.
• The work orders that require a return visit are re-scheduled.
• Work orders that require parts orders for warranty or otherwise, are forwarded to the special order board/department.
• Responsible for coordinating and tracking all activities involved with customer service scheduling.
• Prepares correspondence for pool and spa winterizing and spring opening programs using computer driven lists generated by properly input service departments.
• Works with management to arrange service scheduling.
• Contacts customers to communicate service call information such as; site inspections, repair work, and delivering.
• Posts all work orders

Warranty work:

• Responsible for re-scheduling the warranty work in anticipation of arrival of parts
• Responsible for communicating all scheduling information to the customer.
• Completes necessary Vendor paperwork to ensure the expedient and proper processing of the warranty claim.
• Forwards the returned warranty product, with Royal’s WO and vendor paperwork attached, to the inventory department.
• Closes the work orders out once Comptroller alerts CSS of the arrival of the vendor payment.

Requirements:
Computer skills a must.
Pool industry knowledge is a plus, but not required.
Sales experience is a plus.
Position requires working alternate Saturdays.
Work will be mostly phone oriented, but there will be some face to face interaction, so a neat clean appearance is required.
All office clerical functions are part of this position.

Click here for a Job Application form

Construction Worker JOB DESCRIPTION

Summary: Works on construction projects, usually working in utility capacity, by transferring from one task to another where demands require worker with varied experience and ability to work without close supervision. May operate hand and power tools of all types: air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment and instruments. Clean and prepare sites, dig trenches, set braces to support the sides of excavations, and clean up trash and debris from job sites. Completes all work duties based on a priority basis and meets both customer's and management's expectations.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Responsible for completing all assigned construction activities to meet both the customer's and management's expectations.

• Measures distances from grade stakes, drives stakes, and stretches tight line.
• Bolts, nails, aligns, and blocks up under forms.
• Signals operators of construction equipment to facilitate alignment, movement, and adjustment of machinery to conform to grade specifications.
• Levels earth to fine grade specifications.
• Mixes concrete and smoothes and finishes freshly poured cement or concrete.
• Positions, joins, aligns, and seals pipe sections.
• Erects scaffolding, shoring, and braces.
• Sprays materials such as water, sand, steam, vinyl, paint through hose to clean, coat, or seal surfaces.
• Applies caulking compounds by hand or with caulking gun to seal surfaces.
• Grinds, sands, or polishes surfaces such as concrete, brick, or stone.

Responsible for maintaining equipment and organizing necessary tools, parts, and maintenance equipment to eliminate un-necessary down time.

• Maintains and keeps clean all service vehicles to meet customer's and management's expectations.
• Ensures that prior to the start of the day all required tools, equipment, parts, maintenance equipment, and chemicals are on the service vehicle.
• Responsible for returning all tools, equipment, chemicals, parts, and paperwork at the end of each day.
• If parts or product needs to be special ordered a requisition order is required to be placed through the purchasing department.
• Responsible for maintaining proper paperwork, permits, vehicle logs, and safety equipment.

Other general duties include:

• General maintenance and clean-up as delegated by management.
• Responsible and required to meet dress requirements as assigned by management.

Click here for a Job Application form

Lab Technician JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for their 4 store locations:

• New Hampton
• Newburgh
• Poughkeepsie
• Highland

This sales and lab position requires weekdays, weekends and some holidays.
Full time and part time available.
Duties and Responsibilities for Lab position include the following. Other duties may be assigned.

• Answer phones and greet customers in a professional, friendly manner.
• Should be able to communicate professionally with customers in writing and verbally.
• Complete all work duties based on a priority basis and meets both customers and management’s expectations.
• Responsible for providing focused customer service during the water testing process.
• Ability to work with minimal supervision.
• Ability to understand and follow procedures for lab and retail.
• Ability to use computers, computer programs and register.
• Maintains the cleanliness of the lab and all equipment to reinforce and demonstrate our professionalism.
• Stocking store/shelves, searching in inventory (able to lift 50lbs).
• Complete all tasks and responsibilities within a given time frame.
• MUST be able to sell products.

Click here for a Job Application form

Retail/Register JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for their 4 store locations:

• New Hampton
• Newburgh
• Poughkeepsie
• Highland

This sales and lab position requires weekdays, weekends and some holidays.
Full time and part time available.
Duties and Responsibilities for Cashier/Retail position include the following. Other duties may be assigned.

• Greeting customers in an energetic, courteous manner.
• Ability to answer phones, take messages, and direct calls to correct destinations.
• Basic cash register, calculator and computer knowledge
• Ability to learn about all of our products and communicate the information to customers.
• Basic clerical duties.
• Stocking retail store shelves and assisting customers with products to their car (able to lift 50lbs).
• Basic cleaning of facilities and products on display.
• Perform assigned duties and responsibilities within a given time frame.
• Must be able to sell products.

Click here for a Job Application form

Sales JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store locations:

• Newburgh
• Highland

This position requires weekdays, weekends and some holidays. Full time available.

Duties and Responsibilities for Sales position include the following. Other duties may be assigned.

• Assists in managing retail store operations to ensure all company policies are upheld and all customers are served in a timely and professional manner.
• Tests water and recommends proper chemical addition.
• Prepares requisitions to replenish stock and forwards to the purchasing department.
• Responsible for maintaining store appearance and the pool/spa display areas.

• Responsible for selling pools, spas, related equipment and supplies, such as pumps, filters, heaters, chemicals, etc. and completes all necessary paperwork involved.
• Greets customers on sales floor and determines customer’s needs.
• Maintains strong working knowledge of the products, pricing and all services available.
• Advises pool and spa owner on the selection of new equipment and the problems which may pertain to maintenance issues the customer maybe having or creating.
• Demonstrates features of chemicals and equipment to customers, and sells related equipment such automatic and manual cleaners, maintenance equipment and items.
• Prepares sales slips, sales contracts, & receives payment or obtains credit authorization.
• Prepares for and participates in home shows, fairs, trade shows, conventions and other industry functions or events as requested by management.
• Maintains record of sales leads and follows up in a timely manner with phone calls, emails, and letters to potential customers; maintains a file of the same for management review.
• Follows Royal Pools and Spas employee handbook.
• Completes all work duties required and those random duties that may be assigned.
• Responsible for expanding product knowledge and service techniques by reading and studying various industry pamphlets, books and viewing industry videos.
• Attends and completes periodic training seminars and industry courses as made available by management.

Click here for a Job Application form

Assistant Manager Trainee JOB DESCRIPTION

Royal Pools and Spas is presently seeking positive and organized individuals for the following store locations:

• Newburgh
• Poughkeepsie / Highland

This position requires weekdays, weekends and some holidays. Full time and part time available.

Duties and Responsibilities for an Assistant Manager Trainee position include the following. Other duties may be assigned.

• Assist manager with retail store operations to ensure all company policies are upheld and all customers are served in a timely and professional manner. Provides leadership to all employees and creates an atmosphere that positively impacts on Focused Customer Service.
• Supervises employees engaged in sales, water testing, parts room, taking inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for the bookkeeper, or performs work of subordinates, as needed.
• Responsible for working with each department to create quality control programs to improve overall company performance and our focused customer service commitment.
• Trains new and current employees on the policy and procedures of Royal Pools and Spas, Inc. as well as product and services.
• Prepares order requisitions to replenish stock on hand and forwards to the purchasing department.
• Responsible for maintaining store appearance and the pool/spa display areas by performing and delegating duties to subordinates.
• Learn, Assist and sell pools, spas, saunas and related equipment and supplies, such as pumps, filters, heaters, and etc.
• Maintains product knowledge fact books with current pricing and is completely familiar with the products sold by the Company.
• Maintains strong working knowledge of the products, pricing and services available with competitors in the marketing area.
• Prepares for and participates in Home Shows, Mall Shows, Fairs, or Extra Events as requested by management.
• Responsible for creating interesting and varied store displays to promote seasonal products, services and supplies.
• Answer phones and greet customers and ascertain what each customer wants or needs.
• Place special orders and/or call other stores to find desired items.
• Ability to work with minimal supervision.
• Ability to understand and follow procedures for lab, parts and retail.
• Maintain knowledge of proper lab testing, products and procedures.

Click here for a Job Application form